Shipping & Returns
Shipping & Returns
Shipping
🇪🇦 United Arab Emirates — Free Shipping
All orders within the UAE ship completely free. No minimum order required.
Estimated delivery: 2–5 business days
🇸🇦 GCC Countries — AED 25
We ship to Saudi Arabia, Kuwait, Bahrain, Oman, and Qatar at a flat rate of AED 25.
Free shipping on GCC orders over AED 300.
Estimated delivery: 4–7 business days
🌍 International — AED 70
We ship to 27+ countries worldwide including the US, UK, Germany, France, Australia, Japan, Singapore, South Korea, and more at a flat rate of AED 70.
Estimated delivery: 7–14 business days
Note: International customers are responsible for any customs duties or import taxes applicable in their country.
Order Processing
Orders are processed within 1–2 business days. You will receive a confirmation email with tracking information once your order has shipped.
Returns & Exchanges
Our Policy
We want you to love every METANOIA KID product. If you're not completely satisfied, we offer a 14-day return window from the date of delivery.
Eligibility
- Items must be unused and in original condition
- Items must be in their original packaging
- Returns must be initiated within 14 days of delivery
How to Return
- Contact us via our Contact page with your order number and reason for return
- We'll respond within 24 hours with return instructions
- Once we receive and inspect the item, your refund will be processed within 5–7 business days
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us immediately with a photo and your order number. We'll resolve it at no cost to you — no questions asked.
Questions?
Reach out anytime via our Contact page. We typically respond within 24 hours.